Where can I find my Multi-factor Authentication code (2FA)?

What is Multi-Factor Authentication (MFA)?

Multi-factor authentication (MFA), or two-factor authentication (2FA), is an extra layer of security for your account. It requires that you provide a second proof of identity in addition to your password.

This usually works by combining two of the following three factors:

1. Something you know (your password).
2. Something you have (a physical phone or an authentication app).
3. Something you are (a fingerprint or face scan).

MFA ensures that even if a malicious person knows your password, they cannot access your account without the unique, temporary code from your linked device.

Step-by-step: Logging in with your Multi-factor Authentication code

Once you have activated two-factor authentication, it is permanently enabled to ensure the security of your Hoplr account. Follow these steps to log in:

1. Enter your basic details

1. Log in to your Hoplr account with your email address and password.
2. After submitting these details, a window will appear where you can enter the two-factor authentication code.

2. Retrieve the verification code

1. Open the authentication app on your smartphone or device.
   • (This is the app you chose during the initial activation of the 2FA security, such as Google Authenticator, Authy, or a similar app.)
2. Find the unique, temporary code linked to your Hoplr account in the app.

3. Complete the sign-in

1. Enter the verification code from the authentication app into the window on the Hoplr login screen.
2. You are now successfully and securely logged in to your account.

Note: For security reasons, we cannot disable this security measure. Always make sure you have access to the authentication app.

(Last updated on: 10/29/2025)